How can I help you?
OK, so I work in retail . . . the daily grind. IN a bookstore, which I do love. We tend towards fairly bright clientele, anyway . . . readers, you know? And still, sometimes they ask (and expect answers) the oddest questions. Yesterday gave me a gentleman looking for this: "It was on that front display table (points at a table with easily a hundred books displayed) and it had 'Old Peole' in the title. I think the authors name started with a C."
When that wasn't quite enough information, he started a slow rant that involved changing displays, my incompetence, the incompetence of my fellow workers, etc., etc. He especially beat that why do the displays change drum, and I really wanted to answer him, but bit my tongue and was polite instead.
He then went on to rant about another book - he had the title and author for this one, and claimed the computers said we had it but he couldn't find it. That one was easy . . . it was exactly where it belonged, and he couldn't find it because he didn't look on the second shelf from the floor. Customers often miss what they search for because they only look at the eye level shelves. He was happy for that one, for a second, and then went right back to complaining about the Old People book he couldn't find. About then, one of my colleagues mentioned a book that had been on display on the table in question: No Country for Old Men by Cormac McCarthy. I took the fellow over to the shelf and handed him that one, and sure enough, it was the book he wanted.
And here, I have to give him credit . . . he was so impressed that we found it, and grateful, he thanked me effusively and then went and found my colleague and thanked her for continuing to think about his request until she sholved the puzzle. It was nice, to get some gratitude for what we do, and to diffuse his growing crankiness with a couple books he couldn't find on his own.
When that wasn't quite enough information, he started a slow rant that involved changing displays, my incompetence, the incompetence of my fellow workers, etc., etc. He especially beat that why do the displays change drum, and I really wanted to answer him, but bit my tongue and was polite instead.
He then went on to rant about another book - he had the title and author for this one, and claimed the computers said we had it but he couldn't find it. That one was easy . . . it was exactly where it belonged, and he couldn't find it because he didn't look on the second shelf from the floor. Customers often miss what they search for because they only look at the eye level shelves. He was happy for that one, for a second, and then went right back to complaining about the Old People book he couldn't find. About then, one of my colleagues mentioned a book that had been on display on the table in question: No Country for Old Men by Cormac McCarthy. I took the fellow over to the shelf and handed him that one, and sure enough, it was the book he wanted.
And here, I have to give him credit . . . he was so impressed that we found it, and grateful, he thanked me effusively and then went and found my colleague and thanked her for continuing to think about his request until she sholved the puzzle. It was nice, to get some gratitude for what we do, and to diffuse his growing crankiness with a couple books he couldn't find on his own.


